Our hassle-free 30-Day Money-Back Guarantee is designed to give you peace of mind.
Changed your mind? If you aren't delighted with your purchase, you can return a product within 30 days and we will happily refund the purchase price.
It's easy to return a product:
- Login to your account, view the order using the "Complete" link under the My Account menu and click the "Return Item(s)" button link.
- We'll notify you via e-mail of your refund once we've received and processed the returned item.
Original delivery fees are refunded only if returns are for defective products, products that were not described accurately, or incorrect orders. You are responsible for shipping the products back to us. We recommend using a trackable shipping method. Individual products may be excluded from this guarantee. Check the product description before you place your order.
You can return most new, unopened items within 30 days of delivery for a full refund, as noted below:
- To initiate a return, call or log into your account and obtain a Return number.
- You can only initiate a return after an order has been marked as shipped.
- Returns must be received unwashed, unworn and in new condition.
- The refund will be for the full value of the returned items, unless otherwise noted.
- Shipping and handling fees will not be refunded.
- If the return is due to defective products, inaccurate product descriptions, or an incorrect order, contact us to initiate the return. In these cases, you may be compensated for the return shipping.
- Credit for returned items will be applied to the credit method that was used to make the purchase. Returns will be applied to the purchasing credit card within 5 to 10 days of the date that the return is accepted by the fulfiller.
- If a restocking fee will apply to returned items, the amount of the fee is displayed on the final checkout screen when you complete the order and is noted on the packing list included with the order.
Refunds, Credits and Balances Due
As soon as the fulfiller receives and processes your return, we will notify you via email. Your credit card should be credited within 10 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution's billing cycle.
A defective item is one that is inoperable but has no apparent damage. Colors may vary due to photography lenses, indoor/outdoor lighting, computer monitor resolutions; clothing patterns may also vary; these situations do not qualify as defects. If you receive defective merchandise, please contact us for assistance.
Damages must be reported within 3 days of receiving merchandise or can not be returned.
Damaged Items from Shipping
If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.
Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardize our chances of making a claim, and you may not receive credit for the return.
Limits of Responsibility
We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.
Errors on Our Site
Prices and availability of products are subject to change without notice. Errors will be corrected where and when discovered. Bopyo LLC reserves the right to revoke any stated offer, cancel orders, and to correct any errors, inaccuracies or omissions in any stated offer or price, including after an order has been submitted and whether or not the order has been confirmed and your payment processed.
If your payment has already been processed for the purchase when your order is cancelled, Bopyo LLC will issue a credit to the payment method used in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account.
If you are not fully satisfied with your purchase, you may return it in accordance with Bopyo LLC's Return Policy.